Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Rappline website and our portal design, build and hosting services (collectively, the “Services”), provided by [Your Legal Company Name], [Registered Address] (“Rappline”, “we”, “us”). By submitting an intake form, making a payment, or using a portal we operate for you, you agree to these Terms on behalf of your business.

We design, build and host branded customer support websites based on the information you provide (branding, colours, logo, departments). Packages are described on our Pricing page:

• Setup — a one-time build and launch of your portal;
• Maintenance — monthly hosting, upkeep and small changes;
• Annual — twelve months of maintenance at a discounted rate.

“Small changes” means content, branding and configuration updates that do not require new features. Feature requests are quoted separately before any work begins.

• You confirm you have the right to use any logos, images and content you supply;
• You are responsible for the accuracy of the information on your portal;
• You are responsible for your end users’ data collected through your portal and for publishing an appropriate privacy notice for them;
• You will not use the Services for unlawful, infringing or abusive content.

Payments are processed by Polar as merchant of record. Setup fees are charged once; Maintenance renews monthly and Annual renews yearly until cancelled. You may cancel at any time from your receipt or by emailing us; cancellation stops future renewals but does not refund periods already paid.

We aim to deliver new portals within 2–3 business days of payment and to turn around small changes within 2 business days. Timeframes are good-faith estimates, not guarantees.

Unless you provide your own domain, your portal is hosted at a URL we assign under one of our domains (for example yourcompany.rappline.site). If you want a custom domain, you must own it and point its DNS to us; we will assist with configuration. See our Contact page if you have questions about domains.

You own your brand assets and the content you supply. Upon full payment, you receive a licence to the delivered site materials for your business use. We retain ownership of our platform, templates, tooling and know-how used to produce your portal.

We target high availability but do not guarantee uninterrupted service. Scheduled maintenance will where possible be performed outside business hours. Maintenance-plan clients receive regular backups of their portal configuration.

We may suspend or terminate Services for non-payment or breach of these Terms after written notice and a chance to remedy. If a Maintenance or Annual plan lapses and is not renewed within [14 days], the hosted portal may be taken offline. On request we can hand over generated site files so you can self-host.

The Services are provided “as is”. To the maximum extent permitted by law, we exclude implied warranties and our aggregate liability is limited to the amounts you paid us in the [12 months] before the claim. We are not liable for indirect or consequential losses.

These Terms are governed by the laws of [Jurisdiction], without regard to conflict-of-law rules. The courts of [Jurisdiction] have exclusive jurisdiction, except where mandatory consumer law provides otherwise.

Questions about these Terms? Email [legal@rappline.com].